Shipping & Returns

We hate waiting too, which is why we dispatch all Sorella orders within 24 hours on business days.
Australia
Free shipping for orders $100+ for all Australian orders & $8 express shipping for orders under $100. All Sorella orders are shipped via EXPRESS post, so you won't be waiting long!
International
We dispatch all Sorella international orders via DHL Express with tracking & signature. All International orders will be shipped free for orders $300+, otherwise flat fees below will apply.International shipping rates
New Zealand United States Europe Asia Rest of world |
$18 $20 $25 $25 $60 |
2-4 business days 2-5 business days 3-6 business days 3-6 business days 4-7 business days |
Returns
Sorella will happily accept a return for a full refund, less shipping paid, or gift card for full amount paid, on any items within 30 days. To accept the return the item must be unworn, with no marks, scratches, & come in it's exact packaging. Due to sanitary reasons, we cannot accept returns on earrings. Please email ciao@sorellajewellery.com with your order number to obtain a Return Authorisation number.
6 month warranty
We offer a 6 month manufacturing warranty on all styles, which covers faulty clasps & broken links.
Custom Charges
Please note Sorella Jewellery is not liable for any third party international custom charges, this is seperate to our shipping fees. We are unable to process a refund for your order if you refuse payment of any incurred customs fees. If your parcel is returned to us due to a non-payment of custom or clearance fees and you request the order to be re-shipped, you will be charged postage.